A melhoria da qualidade foi substituída pela recuperação da qualidade. De acordo com a trilogia original de Juran, a melhoria da qualidade é um processo gerencial que reduz o desperdício crônico inerente, causado por deficiências, que saíram do planejamento de qualidade original. Em outras palavras, as deficiências são a pré-condição e o gatilho para a … Read more
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